Information
Find answers to frequently asked questions about InTheStars. We've compiled the most common inquiries to provide you with quick and helpful information about our jewelry, slime, and nick-nacks, as well as our policies and services.
Frequently asked questions
Here are some of the questions we get asked the most. If you can't find the answer you're looking for, please don't hesitate to contact us.
What are the top 3 questions customers ask you most often about inthestars?
The top 3 questions are: "Are you sure you can do order pick ups?", "Are you sure it's high quality stuff?", and "Are you sure you're able to make it?"
What is your policy on returns or exchanges? What steps should a customer take if they aren't happy with their purchase?
We will return the product if it's damaged or if you're not happy with it and we will give your money back, but if you're not happy with it and you already received the product, contact us at [[email]] or [[phonenumber]] to discuss the issue and find a solution.
Do you offer local pickup? If so, what should customers know before they come to pick up their orders?
Yes, we offer local pickup in Philadelphia, Pennsylvania. Please be ready to pick up your order at the agreed-upon time and location. You'll receive details after placing your order.
What's important for customers to know about the jewelry, slime, and nick-nacks you sell? (e.g., materials, care instructions, age recommendations, etc.)
We put care into every product we create. For specific details regarding materials, care instructions, and age recommendations, please refer to the individual product descriptions on our store page. ✨
Still have questions?
If you didn't find the answer you were looking for, don't hesitate to reach out. We're always happy to help!